In addition to network advances, EVgo has debuted the Canary Model, a powerful performance monitoring tool designed to automatically identify and analyse patterns and support diagnostics, augmenting EVgo’s maintenance responses with data from actual charging sessions. Together, these updates are designed to strengthen EVgo’s position as the EV charging provider of choice amid a shifting competitive landscape.
“As the EV industry expands from early adopters to mass market consumers, EVgo’s commitment to delivering a best-in-class charging experience is more important than ever,” said Dennis Kish, president of EVgo. “EVgo’s new performance monitoring tool, software updates, and ongoing equipment replacement and upgrade efforts are just some of the ways we are future proofing our fast-charging network to satisfy customer demand and prepare for the growing number of EV drivers hitting the road.”
EVgo’s ReNew program encompasses six pillars – Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service – that define the company’s approach to reliability and customer experience.
In addition to progress achieved through the ReNew program, EVgo is also working to develop a next generation charging architecture designed to deliver new cost efficiencies and further elevate the customer experience with enhanced firmware. The company recently passed critical internal milestones for this development and expects to deploy this new architecture in the second half of 2026.
EVgo remains engaged as a thought leader in ChargeX, CharIN, and SAE industry groups advocating for codes and standards improvements that will benefit EV drivers over the long-term.
