This technology will be combined with natural language processing, enhanced driver communications and a class-leading training certification to ensure ChargePoint stays ahead of the EV adoption curve as a global leader in the charging space.
The Network Operations Centre (NOC) will implement 24/7 proactive station monitoring, predictive analytics and leverage applied machine learning to detect station downtime more rapidly, in turn improving charger uptime and ensuring faster incident response.
The NOC has been designed for rapid scale alongside the ChargePoint network which already surpassed 243,000 active charging ports plus roaming partners. Additionally, ChargePoint will introduce a comprehensive training program to certify electrical contractors that install EV charging infrastructure, which ChargePoint says is a first in the EV charging industry.
While uptime is a key measure of charging reliability, the EV charging industry has not yet adopted a standard measurement for uptime. ChargePoint generally measures station uptime as the portion of time each individual charging port can dispense energy, as a driver pulling in for a charge would expect, not averaged across a bank of charging stations at a single address. Today, ChargePoint delivers approximately 96% uptime on average across its entire public network in North America and Europe, and for ChargePoint Assure customers, the company provides a 98% annual station uptime guarantee.
“We believe that our methodology of calculating uptime is the most transparent in the industry, and the most relevant to drivers which provides us with the necessary benchmark to build upon,” said Rick Wilmer, chief operating officer at ChargePoint. “We are improving the charging experience across the entire ecosystem – network, installer, site host, and app user – to ensure every driver who needs a charge has the best possible charging experience.”
