EasyGo will use Techniche EV to automate the maintenance and support the monitoring of its network of chargers, to improve charger uptime and meet or exceed customer service level agreements.
EasyGo says it is now the largest privately-owned charging network in the country, and has coverage across the island of Ireland. EasyGo hosts and manages over 4,275 charging points across 1,500 locations, used by more than 50,000 Irish EV drivers. The company is the EV charging partner for both private and enterprise customers such as Lidl and Volvo.
“We are on a mission to decarbonise transport by investing in and expanding the EV charging infrastructure,” said Chris Kelly, co-founder and technical director of EasyGo. "As such, we need a solution to help us automate the maintenance and monitoring of our rapidly expanding network of chargers. This partnership will bring the operational excellence of the fuel retail industry to our business, ensuring our customers have access to the highest standard of EV charging facilities."
He added: “Techniche has many years’ experience working with the petroleum retail industry, helping fuel and convenience customers manage the maintenance of their critical assets and improve the reliability of fuel retail infrastructure."
Karl Jacoby, CEO of Techniche, commented: “We’re proud to be working with EasyGo, a successful pioneer of EV charging, whose network is rapidly expanding. EasyGo can now create work orders by pulling error codes and other asset data directly from its charge point management software into the Techniche EV product. This removes the need for manual intervention when faults occur, speeding up the time to repair, improving the charging experience for EV drivers.
“Additionally, by capturing and recording asset data from the chargers, EasyGo will gather a detailed history of the chargers they operate, allowing them to analyse the performance and cost-effectiveness of different brands and models.
“The industry in general is grappling with how best to deliver a reliable charging experience. Technology to automate the maintenance of EV chargers will be vital to improve the reliability of the infrastructure and meet government targets.”
Techniche EV helps charge point operators achieve high levels of asset uptime by automating maintenance and monitoring processes, ensuring chargers are working as they should and delivering an exceptional customer experience. The software triages issues and faults and automates the creation of work orders, notifications and alerts based on error codes. Techniche EV helps reduce the number of breakdowns and improves the reliability of EV chargers by making sure planned maintenance is properly managed and adhered to.
