As soon as drivers have ordered their Smart EV, they can now select the most suitable home charging solution tailored to their specific circumstances, including their home situation and local grid properties, through a fully integrated E-Commerce process. Then ABB E-mobility installers will step in to deploy the charger at the driver’s residence and get them ready for hassle-free electric mobility.
The two companies will work together to deliver Smart-branded home charging stations powered by ABB E-mobility’s software development kit (SDK). This provides the development of unmatched functionality, including recognition and authentication that enables the charging station to recognise the EV without the need for the App or any other device. The SDK also enables access to all charging features through the Smart EV app, providing a seamless customer experience both at home and on the road, as well as delivering vehicle status information.
“Our commitment to providing our customers with a great experience extends to ensuring they have the best possible home charger so they can enjoy their EV without having to worry about how to charge it,” said Xuan-Zheng Goh, head of product management at Smart Europe. “By integrating ABB E-mobility’s fulfilment platform into our smart marketplace we want to offer a reliable, secure and simple charging solution that will add to a worry-free EV life enjoying their smart vehicles.”
ABB E-mobility has designed its fulfilment service to ensure the best possible user experience while enabling seamless integration into the OEM’s existing workflow. Online ordering of the charging station will be enabled with the integration of the fulfilment platform into the Smart online marketplace. This in turn allows Smart to deliver logistical and customer service support to its users without disruption to existing organisation or processes. Installation services will be provided by ABB E-mobility certified installers to ensure a high-quality service and consistent user experience.
