The company has shifted its Level 1 support to EVA Global, an EV-specific business partner known for its industry expertise and global presence. This move aligns with EVBox's aim to enhance service quality, complementing various initiatives to improve its aftersales division. These initiatives include introducing LiveChat and a virtual assistant on the website, as well as implementing a remote diagnostic system for its fast charging solutions.
The partnership with EVA Global enables EVBox customers to receive 24/7 support in English, Dutch, German, and French at Level 1. EVA Global offers a comprehensive suite of services, including Level 1 and Level 2 support, and assistance in managing field service provider (FSP) networks, making it a specialised partner in the EV industry.
EVBox's main public charging stations now include its new generation of DC fast charging solutions: the EVBox Troniq Modular (up to 240 kW) and EVBox Troniq High Power (up to 400 kW). Integration of remote diagnosis technology into these stations allows for proactive monitoring and quick resolution of any performance issues.
Key benefits of the partnership with EVA Global include enhanced cost efficiency, expanded global support coverage, specialised expertise, and cultural alignment. Jane Hoffer, CEO of EVA Global, emphasised the cooperation's significance in improving EV charging experiences for all stakeholders. Jean-Pascal Bourdier, VP aftersales & customer services at EVBox, underscored the commitment to service excellence and the importance of evolving aftersales operations to meet customer needs effectively.
